Return Policy
Due to the nature of the products sold by Rae.Create we do not provide returns or exchanges for 'change of mind'
To start a return, you can contact us at rae.create@outlook.co.nz. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at rae.create@outlook.co.nz
Damages and issues
Please inspect your order and contact us within 48 hours of receiving your product, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, clearance items or gift cards.
Exchanges
Any product that has been specifically designed for you or customised, cannot be exchanged.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund too.